Information for Non-UK customers:
Due to a ransomware hack of the IT systems at Royal Mail (the UK's national postage provider), all international standard mail is unable to leave the UK at present. There is no date provided for when this situation will end. This is not affecting domestic services.
For non-UK based customers, we therefore strongly advise selecting DHL courier delivery, which is a very fast service and unaffected by these issues. Standard international mail is likely to be much slower than usual.
1. Delivery Policy
At MediaDevil we are proud to offer a fast and value-for-money delivery service.
We offer a
Below are our timescales for our standard delivery option. The timescale provided in brackets is the official timescale that the British postal service 'aims' to achieve, however, we also quote a longer timescale, because we would prefer to manage your expectations in case the international postal system is
|Region||Standard Shipping||Free Shipping|
|United Kingdom||1-3 business days (1-2)||2-4 business days (1-3)|
|European Union||3-10 business days (4-5)||4-11 business days (5-6)|
|Italy & Spain||5-12 business days (5-7)||6-13 business days (6-8)|
|USA & Rest of the World||5-15 business days (5-7)||8-16 business days (6-9)|
We dislike shopping from websites that charge unreasonable shipping prices, and that's why our delivery pricing
Standard delivery pricing:
- UK: £0.99 (untracked), £3.49 (tracked)
- Non-UK: £1.99 (untracked orders below £20.00), and £2.49 (untracked orders £20.00 and above). Tracked orders are £9.99 for all order values.
Express delivery pricing
- Please Note: Due to DHL carrier restrictions in many countries, express deliveries cannot be sent to PO box addresses. Please contact us first if you believe they are supported by DHL in your country.
- UK: £9.50 (delivered the next business day, if ordered before 2pm on a Monday-Friday UK business day).
- EU / USA: £24.99 (approximately €29 EUR, $29 USD)
- Rest of World: £29.99
Free Delivery minimum spend:
We offer a free delivery service to the UK and worldwide, based on the following minimum spend amounts:
- UK: £19
- EU / USA: £50 (approximately 55 EUR / 55 USD)
You must select the tracked delivery option to receive a tracking number for your order.
Orders including pre-ordered or back-ordered items will
We offer delivery to almost every country. We sometimes stop shipping to
Shipping during the Christmas Period:
During the Christmas period (from Black Friday onwards), orders placed after 2pm UK time may not
If Christmas Eve (24th December) or New Year's Eve (31st December) fall between Monday-Friday, our order deadline for these two days is 9am (Standard delivery) and 2pm the previous business day (express delivery). This is due to earlier/reduced postal service collections.
2. Returns Policy
If you'd like to return an unused item, you have 30 days from
Before returning an item, please contact us for a return authorisation number. You
Personalised items (e.g. personalised printed phone cases) are non-refundable, except in the instance of a defective item
Clearance Sale items:
On some products we may run clearance sales. These products