Shipping and Returns Information

Coronavirus Shipping Notice

UK Orders:

• We are operating as usual, but due to the nationwide Royal Mail delays our 'standard delivery' orders are currently taking approximately 2-10 business days to arrive, instead of the usual 1-3 days.
• Please select DHL express shipment (a next-business-day service) if you need to receive your order ASAP.
  

International (non-UK) orders:

• Please be aware that standard-speed mail international deliveries (tracked and untracked) are delayed due to COVID-19 resulting in greatly reduced number of flights and reduced postal services efficiency due to illness. Please find the latest Royal Mail shipping information update for your country via the link below.
  https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

• At this time, we would suggest our (highly reliable and fast) DHL Express courier option for all non-UK deliveries requiring a quick delivery. The delivery times for standard mail are just too unpredictable right now (e.g. international deliveries can in the best situation take 1 week but they can also take 2 months, it's very random as it depends on so many variable factors).
  
  
• US-based customers: please note that USPS services are incredibly disrupted at this time. If you select Standard delivery, USPS will be handling the US-based element. We would really recommend selecting DHL Express (which takes only a few days) unless you're able to wait.

1. Delivery Policy

At MediaDevil we are proud to offer a fast and value-for-money delivery service.

We offer a very fast worldwide courier option (provided by DHL Express) for £7.99 for UK addresses or approximately £20 (about $25) for non-UK addresses.

Below are our timescales for our standard delivery option. The timescale provided in brackets is the official timescale that the British postal service 'aims' to achieve, however, we also quote a longer timescale, because we would prefer to manage your expectations in case the international postal system is particularly busy.

 

Delivery times

Region	Standard Shipping	Free Shipping
United Kingdom	1-3 business days (1-2)	2-4 business days (1-3)
European Union	3-10 business days (4-5)	4-11 business days (5-6)
Italy & Spain	5-12 business days (5-7)	6-13 business days (6-8)
USA & Rest of the World	5-15 business days (5-7)	8-16 business days (6-9)

Delivery cost:

We dislike shopping from websites that charge unreasonable shipping prices, and that's why our delivery pricing is often subsidised below what it costs us. We also offer a FREE delivery option for a reasonable minimum spend (see below for further details), and tracked and express-courier delivery options are also available.

Standard delivery pricing:
-  UK: £0.99 (untracked), £2.99 (tracked)
-  Non-UK: £1.99 (untracked orders below £20.00), and £2.49 (untracked orders £20.00 and above). Tracked orders are £7.99 for all order values.

Express delivery pricing
-  UK: £7.99
-  EU / USA: £17.99 (approximately €20 EUR, $24 USD)
-  Rest of World: £21.99

Free Delivery minimum spend:
We offer a free delivery service to the UK and worldwide, based on the following minimum spend amounts:

-  UK: £20
-  EU / USA: £30 (approximately €33 / $39)
 

Other details:

Order Tracking:
You must select the tracked delivery option to receive a tracking number for your order. Our 'Standard Shipping' and 'Free Shipping' options are not tracked.

Pre-Orders:
Orders including pre-ordered or back-ordered items will be despatched as soon as all items are available. You must place separate orders if you wish for in-stock items to be delivered first. To reiterate this point: your order will be shipped when all individual items become available, as one shipment.

Supported Countries:
We offer delivery to almost every country. We sometimes stop shipping to a small number of countries due to the unreliability of their postal systems. If your country is not listed as an option during the checkout process, please contact us for a custom shipping quote.

 

Shipping during the Christmas Period:
During the Christmas period (from Black Friday onwards), orders placed after 2pm UK time may not be shipped that same day. Deliveries are also likely to be delayed in the global postage system during the Christmas period, so please allow enough time for the delivery of your order.

If Christmas Eve (24th December) or New Year's Eve (31st December) fall between Monday-Friday, our order deadline for these two days is 9am (Standard delivery) and 2pm the previous business day (express delivery). This is due to earlier/reduced postal service collections.

 

2. Returns Policy

We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

If you'd like to return an unused item, you have 30 days from the date of delivery to get it back to us for an exchange or refund. This, of course, does not affect your statutory right to cancel, but our return policy is already better than that :) You can open your delivery to make sure you’ve received what you thought you were buying, and you’re allowed to do what is reasonable to ensure you’ve received what you thought you were buying and that it works as expected, but if any damage is caused, or it is used beyond what’s reasonable, we have the right to charge you for any loss in value to the goods as a result of your use or damage. As these are device accessories, if an item has clearly been used (our opinion is final), we simply cannot resell it as it wouldn't be fair to our other customers.

Before returning an item, please contact us for a return authorisation number. You must ensure that you keep the proof of postage receipt you receive from the Post Office, as we cannot be held responsible if the return is lost in transit.

Personalised items:
Personalised items (e.g. personalised printed phone cases) are non-refundable, except in the instance of a defective item that you notify us about within 7 business days of delivery.

Clearance Sale items:
On some products we may run clearance sales. These products are clearly indicated by a very noticeable "Clearance Sale" badge in the product listings and on the product page.

These products are offered at a significant discount, usually below our cost price, and we are therefore unable to accept returns or issue replacements. There will be a particular reason why we chose to clear each product (e.g. excessive stock, the release of a new/improved version of that product, or a quality issue that warrants a price reduction). You are welcome to contact us, before ordering, for further details.