Frequently Asked Questions and Troubleshooting
Product Related Questions
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What is full-grain leather?
Full-grain leather is the highest quality form of leather available, and is often used to make high quality leather furniture and footwear. “Full-grain” refers to leather that has not been treated to remove natural marks on the surface. The grain remains, allowing greater strength and durability. The grain also provides breathability, resulting in less build-up of moisture. Rather than wearing out, it develops a patina over time, gradually improving the aesthetic appearance of the product as it protects your device from daily life.
Is Artisanpouch compatible with screen protectors?
Artisanpouch is completely compatible with our Easyscreen and Magicscreen Crystal Clear, Matte Clear, Privacy, and Mirror editions.
Will Artisanpouch scratch my device screen or screen protector?
In a word, no. Artisanpouch is made from Genuine European Leather and glides across your device screen.
How do I take care of my Artisanpouch?
This MediaDevil Artisan product is made with care from genuine full-grain European leather. As such, each is slightly varied in colour and texture – these variations are deliberate and make each piece unique. We recommend that you treat this item with care by limiting exposure to direct sunlight, heat, and damp or wet conditions. Do not use any chemical-based cleaning products..
Is Artisanpouch compatible with other cases?
Artisanpouch is specifically designed to fit snuggly to the device itself, so it will not work with other cases.
If you have any further questions or concerns, please submit a ticket through our support centre