Product Related Questions

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About the Grafikcase creation process

How do you manage to achieve this?

Minimum size: 1700 x 1700 pixels
Minimum resolution: 300dpi (Helpful Hint: images saved from websites are a much lower resolution than 300dpi, and must not be used).

What are the minimum dimension/quality requirements of the image required to create a custom Grafikcase?

No.

Will the image rub/scratch off the Grafikcase

Images look pretty much exactly the same as your original image. This means that high-resolution photos are replicated fantastically. It also means that if you provide a low resolution image (lower than 300dpi), the image will look pixellated on the case. An uncompressed photo taken on any modern digital camera, or any camera phone with a decent camera (e.g. the iPhone 4/4S, but not the iPhone 3G/3GS) will be absolutely fine.

How high will the detail of the image be when added to the Grafikcase

About the Grafikcase cases themselves

What material are your cases made from?

An incredibly high grade plastic (it must be completely free of impurities, or image definition is affected). That is really the only information we can publicise.

What is the design of your cases like?

Our current range of cases are all very slim cases, designed to add minimum bulk to the device, and to allow minimum distraction from the image on the case. You can find more specific details about each case on the product page.
We do intend to add 'tough' bulkier cases to our range, and that is something we are presently working on.

What is the diffference between the Glossy and Matte finishes?

Quite simply, one is Glossy (like your phone screen, or a regular photograph), and the other is Matte (like brushed aluminium).
The Glossy edition displays images in perfect definition, and the Matte edition loses a (tiny) bit of definition due to its frosted texture,in the same way that a satin/matte photograph does.

Which devices do you support?

We currently support the Apple iPhone 4/4S, iPhone 3G/3GS, iPod Touch 4G/5G, and the Samsung Galaxy S II (UK/Europe/AT&T version)
If you cannot find a Grafikcase case for your device, please visit our Coming Soon page.
All upcoming products that we have confirmed we will be selling are listed there, and you can sign up for an email notification of when the product you are waiting for becomes available. If the product you would like is not listed, please complete our Product Request form and we will discuss it in our weekly product range meeting (your requests do genuinely get heard).

Miscellaneous

I have an issue or question that this troubleshooting guide was not able to fix or answer. How can I contact you directly?

Sure thing, that's no problem. Here is the link to our contact page.
Please be sure to mention the product you ordered, where you ordered it from, and your order number. We require all of this information before we can provide any support.

I cannot find a Grafikcase case for my device on your website. How do I know if you do/will support it?

Please visit our Coming Soon page.

All upcoming products that we have confirmed we will be selling are listed there, and you can sign up for an email notification of when the product you are waiting for becomes available.

If the product you would like is not listed, please complete our Product Request form and we will discuss it in our weekly product range meeting (your requests do genuinely get heard).

Need more help?

If you have any further questions or concerns, please submit a ticket through our support centre

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